HOW WE HELP
AI Agents
Help people find answers and move work forward with AI connected to your business. We design agents in Copilot Studio and custom solutions on Azure, with clear access, useful boundaries, and people in control.
START WITH A USEFUL JOB
Put AI to work where it can help.
Choose a focused business problem, connect the right information and tools, and define what the agent should do when it needs help.
Make knowledge easier to use
Help people find relevant answers from agreed sources, with a path back to the information behind them.
Connect answers to action
Prepare work or trigger authorized workflows through integrations designed around your business process.
Keep responsibility clear
Set boundaries, approvals, and ownership so people know what the agent can do and when they need to review it.
WHAT WE DELIVER
Agents built around your work and your systems
Use-case discovery and feasibility
Identify a valuable starting point, assess the available knowledge and systems, and define how success will be evaluated.
Copilot Studio agents
Build agents using Copilot Studio, with relevant knowledge sources, conversation design, and suitable connectors and workflows.
Custom agents on Azure
Develop tailored agents on Azure when you need more control over application behavior, integrations, hosting, or the user experience.
Knowledge and system connections
Connect approved content and business APIs with attention to authentication, authorization, and the information the agent actually needs.
Human oversight and governance
Define which actions require approval, how uncertain answers are handled, and who owns access, review, and ongoing decisions.
Evaluation and ongoing improvement
Test realistic tasks and failure cases, review results with users, and improve instructions, sources, and integrations over time.
WHERE IT MAKES A DIFFERENCE
Give the agent a clear role
An internal knowledge assistant
Help employees explore approved policies, procedures, and reference material with source-aware answers.
- Ask
- Retrieve
- Answer
- Review
A guided service request
Help users provide the right information, prepare a request, and route it through the agreed process.
- Collect
- Prepare
- Confirm
- Submit
An agent connected to business systems
Retrieve relevant records and prepare or perform authorized actions within a clearly defined scope.
- Identify
- Retrieve
- Authorize
- Act
A repeatable task with human approval
Prepare drafts or recommendations and hand important decisions to the person responsible.
- Gather
- Draft
- Approve
- Continue
FROM IDEA TO EVERYDAY USE
Start focused. Test with real work.
- 01
Understand the work
Identify the task, users, information sources, and expected outcome. Decide whether an agent is the right approach.
- 02
Shape the solution
Choose Copilot Studio, custom Azure development, or a combined approach. Define access, tools, approvals, and evaluation criteria.
- 03
Build and validate
Build a focused pilot and test answer quality, authorized actions, uncertain inputs, and escalation with representative users.
- 04
Launch and evolve
Launch with clear ownership and user guidance, then review usage, feedback, and performance to improve the agent.
Engage us at the stage you need
Discovery assessment
Assess agent opportunities, source readiness, platform fit, and a practical pilot scope.
Project delivery
Design, build, connect, evaluate, and launch an agreed agent scope.
Ongoing improvement
Maintain the agent and improve its sources, behavior, and integrations as needs evolve.
PRACTICAL GUIDANCE
An app, an agent, or a combination?
The right starting point is the job you need done. Our guide explores how to decide what to build and what to consider about running it, so the technology choice supports the business need.
Read the guide
TWO DELIVERY PATHS. ONE BUSINESS FOCUS.
Choose the platform around the requirement
Copilot Studio
A platform-led approach for agents connected to knowledge, conversations, and business workflows.
Learn moreCustom agents on Azure
A tailored engineering approach for specialized behavior, integrations, hosting, and application experiences.
Learn moreCopilot Enablement Program
Connect agent opportunities with a broader approach to readiness, adoption, and employee enablement.
Learn moreWHY CLOUDWELL
Microsoft expertise.
Practical business outcomes.
Cloudwell’s leaders bring more than 40 years of experience helping organizations get more from Microsoft technology.
For AI agents, we bring Microsoft 365, Power Platform, and custom application expertise together—from choosing a useful business scenario to connecting systems and supporting responsible adoption.
