You don’t have to be a rocket scientist to know that understanding the benefits of a product is a key driver of adoption.
So, as part of our series of blogs about Microsoft 365 Copilot adoption, we’re looking at how IT professionals, like you, can identify high-value use cases that both showcase Copilot’s capabilities but also deliver tangible business benefits.
One of the best places to start is with Microsoft’s official Copilot Scenario Library.
What Are Copilot Scenarios and the Scenario Library?
Copilot Scenarios are practical, real-world examples showing how Copilot can solve specific problems across roles, departments, and industries. They’re designed to be immediately actionable, showing what to ask Copilot, what output to expect, and how to integrate it into daily workflows.
Microsoft has created a Copilot Scenario Library with a curated collection of examples covering a wide range of functions from IT and legal to comms and marketing.
Each scenario outlines:
- The business challenge
- How Copilot addresses it
- Sample prompts and workflows
- Anticipated benefits
- Governance or adoption tips
Put simply, the Scenario Library is a playbook for IT professionals to bridge the gap between AI capability and real-world use cases that you can really get behind and start to realize the benefits.
Why the Microsoft Scenario Library is invaluable
Scenarios shorten the learning curve
By providing ready-to-use, role-specific examples, Copilot scenarios remove the guesswork from getting started. Instead of experimenting blindly, you can see exactly how to prompt Copilot and what end result to expect, making adoption quicker and smoother.
Supports targeted rollouts
With scenarios presented by department or function, when it comes to adoption rollout, you can be more targeted in your approach, delivering training, governance and examples tailored to each group’s needs.
Drives user adoption
As we’ve mentioned before, when users understand how a tool benefits their daily work, they’re far more likely to use it.
In a recent study, the UK government gave Microsoft 365 Copilot to 20,000 employees for three months, starting with onboarding support in the form of FAQs, tip sheets, videos, community sessions, and workshops.
At the end of the study, more than 80% said they wouldn’t want to give up Copilot. This demonstrates clearly how seeing the value encourages ongoing use.
Keeps governance front and center
Many scenarios flag security, permissions, and compliance considerations. Not only does this help you to ensure Copilot is deployed in line with your organization’s policies and industry regulations, it also reduces risk while enabling innovation.
Accelerates ROI
Copilot scenarios help build confidence in the technology, creating momentum for wider adoption. By focusing first on high-impact, low-risk workflows, you can deliver quick wins that demonstrate Copilot’s value.
Our top 3 IT scenarios from Microsoft’s Copilot Scenario Library
1. General IT Prompts
Microsoft 365 Copilot Chat can be your go-to assistant for everyday IT tasks, for example it can:
Carry out research: Stay on top of the latest technologies and best practices.
Write documentation: Create documentation outlining IT processes, configurations, and troubleshooting guides.
Devise user training: Produce a training program for a new product or service.
Review code: Troubleshoot and fix coding errors.
2. Onboard and Train New Users
Rolling out a new Microsoft 365 tool? Copilot can help. Here’s how:
Create an adoption plan: Use Copilot in Word to draft an adoption proposal for rolling out a new product e.g. Viva Engage.
Manage compliance: Use Copilot in Loop to create a list of compliance tasks when rolling out a new product.
Support user learning: Use Copilot in Word to create a set of FAQs to help users adopt a new product.
3. Create a Project Plan
IT projects are often complex but Copilot can simplify the process. You can use it to:
Summarize your requirements: Use Microsoft 365 Copilot Chat to bring together project goals, scope, and deliverables from scattered sources into a single, clear overview.
Brainstorm: Use Copilot in Whiteboard to facilitate risk brainstorming sessions and capture ideas in an organized way.
Track your progress: Use Copilot in Teams to summarize channel activities into daily project updates.
Update stakeholders: Use Copilot in PowerPoint to generate polished executive updates ready for high-level review.
Discover more scenarios by function and industry in Microsoft’s Scenario Library.
Best Practices for IT Pros Deploying Copilot
Start small – Choose one or two scenarios for an initial pilot.
Secure your data – Check permissions and sensitivity labels before enabling Copilot.
Train your team – Provide clear examples and guidelines for effective prompts.
Review and refine – Keep a feedback loop to improve outputs over time.
How Cloudwell Can Help
Ready to unlock Microsoft 365 Copilot’s full potential for yourself and the rest of your organization?
At Cloudwell, we help organizations adopt and scale Microsoft 365 Copilot with confidence. From practical, role-focused integration tips to expert insights from our CEO and Microsoft MVP Pat McGown, we provide the strategies, tools, and best practices you need to succeed.
Everyone who works with us can benefit from our Copilot Adoption Playbook, built on real-world experience and Microsoft’s own Success Kit, so you can streamline workflows, automate processes, and realize productivity gains faster.
So, reach out to the Cloudwell team and let’s get started.