These Service Level Agreements (“SLAs”) apply to support for products developed by Cloudwell, owned and operated by SharePoint SMEs, LLC dba Cloudwell.
Effective Date: February 25, 2022
SharePoint SMEs, LLC dba Cloudwell (“Cloudwell”, alternatively “we”, “us” and “our”) are committed to providing best-in-class support for our products and services. These online SLAs are provided to advise you of the terms and agreements contained within the support contract entered into with Cloudwell. As these online SLAs forms part of the terms and conditions for the Calendar Overlay, we encourage you to periodically check for updates.
Standard Support Service Level Agreement
Standard support offers customers a response time of up to five business days, feature request intake, and access to product updates.
Premier Support Service Level Agreement
Premier support offers customers a response time of one business days, feature request prioritization, and access to product updates.
Changes to These Service Level Agreements
We may update our SLAs from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page and by email to the primary contact listed for your company in our system. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our SLAs, do not hesitate to contact us at info@cloudwell.io.